Basecamp - Troubleshooting
How do I re-authenticate the TeamGantt/Basecamp 2 sync?
A number of factors can affect the TeamGantt/Basecamp 2 sync. If this happens, you'll receive a pop-up message like the one below. It’s important to avoid making any changes to your project in TeamGantt until the sync is re-authenticated.
The good news is, re-authenticating the sync is easy! Simply ask the person who originally established the integration (maybe that's you!) to open TeamGantt, and go to Account Settings > Integrations > Manage Basecamp Projects > Re-Authenticate with Basecamp. That should resolve the issue immediately.
Notifications are coming from the wrong person.
Is John making updates to your project, but the email notification comes from Jane? There's a quick and easy way to resolve this mismatch immediately and permanently. Simply ask each member of your team to log into TeamGantt, and go to Account Settings > Integrations > Manage Basecamp Projects > Re-authenticate with Basecamp. Once that's done, you’re all set!
Which version of Basecamp does TeamGantt sync with?
Do documents uploaded in TeamGantt sync with Basecamp?
Because of the way information flows back and forth between programs, documents uploaded to TeamGantt do not appear in Basecamp, and vice versa. If you need to have the same documents in both TeamGantt and Basecamp, be sure you upload the document(s) to each program separately.
My accounts are properly synced. Why can't I create a new project in TeamGantt from an existing Basecamp project?
This is most likely a result of your TeamGantt account-level permission.
In TeamGantt, only Advanced Users or Account Holders can create new projects. When a sync is properly established, either of these permission statuses will allow a user to sync an existing Basecamp project to a newly created TeamGantt project.
Basic Users, on the other hand, do not have permission to create a new project in TeamGantt, regardless of the account’s sync with Basecamp.
For more information regarding permissions, check out this support doc.
Can I choose which content to sync from Basecamp to TeamGantt?
When a project in Basecamp is synced with TeamGantt, all the To-dos will sync to the TeamGantt project. This includes any hidden or private Basecamp To-dos. Right now, it's not possible to pick and choose which project information syncs.
Tip: If a project has sensitive information you don't want a client to see, instead of creating 1 project in Basecamp and hiding tasks, we recommend creating 2 projects: one that contains all public information and one that contains all private information. Then sync both projects to TeamGantt. Clients can be invited as users to the public project, while maintaining the security and privacy of the non-public information.
Do all Basecamp users need to also be TeamGantt users?
Yes. For the sync to work properly, all users in Basecamp should be imported to TeamGantt when you initially establish the sync.
How does Basecamp 2 handle the sync when multiple users are assigned to a TeamGantt task?
Since Basecamp supports only one user per to-do, TeamGantt will sync the first user assigned to the task in Basecamp. We suggest assigning the primary person responsible for the task in Basecamp.
How do I manually refresh the sync?
Data between TeamGantt and Basecamp is synced automatically. However, a refresh will pull the latest Basecamp data into your TeamGantt project immediately. To refresh, simply click the Basecamp icon at the upper left side of your TeamGantt project.
Have other questions about our Basecamp 2 integration? Just email support@teamgantt.com! Or check out one of our other articles about Basecamp:
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