TeamGantt Feedback Policy
TeamGantt Product Feedback Policy
Why feedback is important to us
As a small, bootstrapped company, feedback plays a crucial role in the growth and development of TeamGantt. We’re a product-led organization, and so we rely heavily on happy and engaged users to guide our growth and evolution.
Understanding that we operate with limited resources, we aim to efficiently manage and leverage feedback to enhance the user experience. We will use your feedback to identify pain points, ideas, and opportunities to ship more value to all of our users.
How we’ll manage the feedback
How users can give us feedback
We prioritize making the feedback experience seamless and transparent. Here’s how to give us feedback:
Canny
Owned by: The TeamGantt Product team
Canny is a feedback forum where you can submit any and all feedback, 24/7. You can access it via your TeamGantt account by clicking on the “Feedback” link at the bottom of your page.
Submit feedback on the following topics, or anything else you’d like to let us know about!
- Gantt View
- Calendar View
- List View
- Board View
- Exporting & Sharing
- Resourcing / Workloads
- Time Tracking & Estimation
- Account Management
- Application Performance
- Mobile App
- Integrations
- Reporting
Canny is groomed weekly by the product team to ensure that all incoming feedback is reviewed.
NPS Rating
Owned by: The TeamGantt Product team
You may notice a survey that pops up at the bottom of the page, asking you to rate your satisfaction with TeamGantt on a scale of 1-10. The rating, as well as any additional comments, are captured by TeamGantt’s product team.
NPS feedback is monitored daily, and priority feedback is shared to the full product team and leadership.
Chat & Email
Owned by: The TeamGantt Customer Success team
Connect with our Customer Success team, lead by Aaron Rogstad, our Director of Customer Success.
Chat us via Intercom, using the “Let’s chat” link at the bottom right corner of TeamGantt. Or, email us at support@teamgantt.com. We offer live support from Monday through Friday, from 7am ET to 7pm ET (New York).
Customer Success will respond in a timely manner to all feedback requests–often within a matter of minutes during business hours! Incoming feedback will be logged to Canny on your behalf, if you have not already submitted feedback there. That way, the product team will have visibility into your feedback.
If feedback is classified as a bug, it will be transferred to the engineering team for resolution.
How we’ll communicate
Product roadmap
Our public product roadmap will give you a high-level overview of some updates that we’ve planned for the calendar year.
Canny
As updates are released, we will update the status of the related post in Canny. Anyone who has upvoted or commented on a feature request post will receive a notification by email.
Chat & Email
If you are working with Customer Success to resolve an issue, you will be informed once the issue has an update or has been resolved.
How we’ll measure the success of our feedback process
We strive to continually make TeamGantt better and make our users feel that their opinions matter. We’ll measure the success of our feedback process based on the following metrics:
- Number of Canny posts replied to on a weekly basis
- Number of requested features that have been deployed
Thanks in advance for helping us make TeamGantt an awesome tool! We appreciate your support and, of course, feedback 🤩.